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Ad ID is essential to open a support ticket

If any type of incident arises with the credits or the ads, the user can help to speed up and solve the problem if you indicate the reference number of the ad.

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22. Feb 2020
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Ad ID is essential to open a support ticket

Different types of incidents can occur on the page that our technical department can solve immediately. Below we indicate the steps that must be followed and the types of problems that may occur.

 

Have you bought credits but they don't appear in your account?

The user must enter their administration panel. There you will have to go to the "Support" section and then click on "New ticket". Tell us the problem by attaching a photo of the payment receipt where we can see the amount of the recharge, the date and time.

Remember to provide the email where you want to enter the credits. We will try to solve it in the shortest possible time.

 

Do you have the credits in your account but due to a technical error you have not managed to highlight your ad?

The user must enter their administration panel. There you will have to go to the "Support" section and then click on "New ticket". Write in the subject "I have a problem highlighting my ads". We will try to help you as soon as possible.

 

Do you enter the platform and do not see your ads?

It can be for various reasons. First, verify that the email account you are accessing is the same one you used to publish your ads.

On the other hand, you can check that your ad conforms to the rules of publication of the page. Ads that violate these rules can be removed by our automatic systems:

If you think your ad was compliant with the rules but has been deleted, you can report the error by opening a new ticket

 

Your ad is published, but you can't find it in your management area or when doing a search?

You must open a new ticket in the user administration panel.

The reference number appears within the ad and is preceded by a pad

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